SERVPRO of Southern Staten Island | Water, Fire & Mold Damage Restoration in Staten Island, NY
5 Nelson Ave, Staten Island, NY 10308
Frequently Asked Questions
What specific steps do you take to address storm water intrusion and drain backup damage, common issues in Staten Island?
For Staten Island residents, storm water intrusion and drain backups are frequent concerns. Our team begins with emergency water extraction using powerful pumps and vacuums. We then thoroughly dry the area with industrial-grade dehumidifiers and air movers to prevent secondary damage like mold growth. We also clean and sanitize affected surfaces, especially in cases of drain backup which may contain contaminants. Finally, we work with your insurance to document the damage and coordinate the restoration process, ensuring your property is restored to a safe, pre-damage condition.
How does your mold remediation process work for a home in a neighborhood like Great Kills?
Our mold remediation process is thorough and follows industry standards. First, we conduct a detailed inspection to identify the source of moisture and extent of mold growth. We then contain the affected area using physical barriers and negative air pressure to prevent spores from spreading. Using specialized equipment, we remove mold from surfaces and clean the air with HEPA filtration. After remediation, we treat the area to discourage regrowth and address the underlying moisture issue, whether it's from a leak or humidity. We then verify the area is safe and mold-free.
Do you help with insurance claims after a fire or water damage emergency?
Yes, we assist with insurance claims throughout the entire process. After you contact us, we will document the damage with photos and detailed notes. We work directly with your insurance adjuster to provide the necessary estimates and paperwork. Our team can also help explain your policy coverage and answer any questions you have. Our goal is to make the claims process as smooth as possible so you can focus on getting your home or business back to normal.
About the Company
SERVPRO of Southern Staten Island, serving the Staten Island community since 1967, is a locally owned and operated damage restoration company. We specialize in fire, water, and mold remediation for both residential and commercial properties. Our team of trained technicians is available 24 hours a day to respond to emergencies of any size, from a small leak to a large-scale disaster. We understand the stress that property damage brings, and we focus on minimizing disruption while restoring your property to its pre-damage condition. Our services include biohazard cleanup, water damage restoration, fire damage repair, and mold remediation. We also assist with insurance claims to make the process smoother. Whether you're near the Staten Island Mall, the Verrazzano-Narrows Bridge, or in neighborhoods like Great Kills or Tottenville, our rapid response team is ready to help. For residents facing frequent local issues like storm water intrusion, drain backup damage, or commercial groundwater intrusion, we use specialized equipment to extract water, dry structures, and prevent mold growth. We take the worry off your shoulders and make it ""Like it never even happened.""
Provided Services
- Mold remediation
- Biohazard cleanup
- Damage restoration
Business Location & Hours
| Mon: | Open 24 hours |
| Tue: | Open 24 hours |
| Wed: | Open 24 hours |
| Thu: | Open 24 hours |
| Fri: | Open 24 hours |
| Sat: | Open 24 hours |
| Sun: | Open 24 hours |









