Damage Restoration Naperville | Storm & Water Damage Repair | Serene Exteriors
800 W 5th Avenue Suite 100D, Naperville, IL 60563
Business Profile
Serene Exteriors, based in Naperville, IL, was founded by Joseph and Jay to bring a customer-first approach to the damage restoration industry. Joseph spent over 14 years in insurance as an agent and broker, while Jay started contracting in 1998 and ran a successful painting business until 2016. Both weathered the housing market crash and the Great Recession by prioritizing service over profit. In 2025, they combined their expertise in insurance claims and contracting to create Serene Exteriors. Their mission is to change the profit-driven nature of weather restoration by placing homeowners at the center of every decision. The company serves both residential and commercial clients as complete storm restoration experts, focusing on quality workmanship, transparent communication, and efficient claims handling. From the initial inspection to final repairs, Joseph and Jay’s team ensures that every project is handled with the same care they would give their own homes.
Questions and Answers
How does Serene Exteriors handle hidden water damage from burst pipes in a Naperville condo?
Burst pipes can cause water to seep into walls and under floors, leading to mold within 24-48 hours. As a local damage restoration company, we start with a full moisture inspection using thermal imaging and moisture meters to map all affected areas in your condo. We then extract standing water, set up industrial-grade drying equipment, and work directly with your insurance provider to streamline the claim. Because many Naperville condos share walls, we also mitigate any potential spread to adjacent units.
What does damage restoration include for a Naperville home with groundwater intrusion?
Groundwater intrusion often happens after heavy rain or snowmelt in neighborhoods near the DuPage River or Knoch Knolls Park. Our process includes pumping out standing water, disinfecting affected areas, removing saturated drywall and insulation, and drying the space thoroughly. We also inspect your foundation for cracks and can coordinate with your insurer to cover necessary repairs. Our goal is to restore your home to a safe, dry condition as quickly as possible.
Do you work with insurance companies for storm damage restoration in Naperville?
Yes. With Joseph’s 14-year insurance background and Jay’s contracting experience, we manage the entire claims process for you. We document all damage with photos and detailed reports, provide estimates that meet insurance standards, and communicate directly with your adjuster. This helps ensure you receive fair coverage for roof repairs, siding replacement, or interior water damage after storms common in the Naperville area.
Property Service Solutions
- Damage restoration
Business Location & Hours
| Mon: | 7:00 AM - 7:00 PM |
| Tue: | 7:00 AM - 7:00 PM |
| Wed: | 7:00 AM - 7:00 PM |
| Thu: | 7:00 AM - 7:00 PM |
| Fri: | 7:00 AM - 7:00 PM |
| Sat: | 7:00 AM - 7:00 PM |
| Sun: | 7:00 AM - 7:00 PM |




















