Dallas Carpet Cleaning & Damage Restoration | A Master's Touch

When an appliance leak occurs, we first shut off the water source and assess the spread. We extract standing water immediately, then place industrial air movers and dehumidifiers to dry floors, baseboards, and cabinets. Because Dallas homes often have slab foundations, we check for moisture trapped under flooring. We also inspect for mold growth, treat affected areas, and restore or replace carpet as needed. Our 24/7 service means we can be at your home — whether near the Katy Trail or in Lake Highlands — often within an hour.

We use hot water extraction (steam cleaning) for most carpet and upholstery jobs. This method injects heated cleaning solution into fibers and extracts it along with dirt, allergens, and bacteria. For tile and grout, we use pressure washing with specialized rotary tools. We pre-treat stains, adjust pH for different carpet types, and protect high-traffic areas. All equipment is truck-mounted for strong suction and faster drying — typically 2-4 hours. We serve Dallas offices, retail spaces, and apartments with minimal disruption.

Yes. Flash flood water carries silt, bacteria, and debris — it's considered Category 3 (black water) contamination. We treat it with stricter safety protocols: wearing PPE, removing saturated drywall and insulation, and applying disinfectants. Kitchen sink overflows, if from fresh water, are Category 1 or 2. We dry them thoroughly but still watch for hidden moisture in cabinets and subfloors. In both cases, we document damage for insurance claims. For Dallas areas prone to street flooding, like near the Trinity River or portions of East Dallas, we advise quick action to limit structural harm.